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Terms and Conditions |
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| About us | |||||||||||||
| We are manufacturers and distributors of cleaning products and cleaning equipment. We are authorised distributors for Numatic International, Contico, Scott Young, Brightwell etc. Our factory is situated in Birmingham close to the Motorways M5, Junction 1 and M6, Junction 6. We also have a sister distribution company, Chemiclean Produse SRL situated in Craiova, Romania, supplying the whole of Romania with our own UK cleaning products. Also we are the main authorised distributor for the UK manufacturer in Romania for Numatic International and their full range of vacuum cleaners, floorcare and cleaning equipment. Our senior staff have over 25 years experience of the cleaning industry, so you can obtain expert advice on any cleaning problem. | |||||||||||||
| Placing an order | |||||||||||||
Placing an order with us is
very simple and easy! You can place an order by the following methods
Please note: As we are Business to Business website supplying the cleaning trade. All prices quoted exclude VAT. Our VAT No. GB 313722684 |
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| Purchase Online with Confidence!!! | |||||||||||||
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As an SafeBuy Accredited Website (Safebuy Registration No. 501081) we adhere to the requirements of the UK and European Union statutory regulations, i.e. the Data Protection Act, the Sale of Goods Act, the Distant Selling Regulations Act and the EU Electronic and Communications Regulations. We respect our customer's privacy in the use of email. We don't send random marketing emails to personal email addresses (spam) and don't use "cookies" to process customers orders or enquiries. Also, we don't sell to children under the age of 16. All credit/debit card payments are processed using Streamline or WorldPay secure payment processing facilities, to ensure our customers have complete confidence, when placing their orders online or by telephone. In other words, we are a internet friendly site and we value you as a customer. |
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| Delivery | |||||||||||||
| We offer a free 24/48 hour delivery service (subject to stock availability) on all goods over the value of £25.00 excluding VAT, supplied to a UK mainland address. This is not a guaranteed service, but every order that is received before 2.30pm on any working day (Monday to Friday) is dispatched by overnight carrier delivery service, who will endeavour to deliver the next working day Monday to Friday between 9am and 5 pm. Special arrangements can be made for Saturday delivery or for a timed delivery of before 9am, before 10am and before 12 noon, subject to an extra charge. We can deliver to Scottish Offshore Islands, the Shetlands, the Orkneys, the Channel Islands, Isle of Man, Isle of Wight, Ireland and Europe subject to a delivery charge at cost. Delivery to Romania: Our Romanian sister company, Chemiclean Produse SRL will deliver any order over 40 euros to Romanian addresses free of charge. | |||||||||||||
| Payment | |||||||||||||
| Online Credit Card Orders:
Secure payment facility has been provided on
our website by Streamline and Worldpay, part of the Royal Bank Scotland Group. Any
order can be placed online using the credit/debit card payment facility. The
customer having placed his order with us will be automatically
transferred to the Streamline or Worldpay website for their card details and payment
processing, therefore ensuring total online security. Streamline or Worldpay will
advise us payment has been made for the goods, without disclosing your
card details. Telephone Orders using Credit/Debit Card: Your
Credit/Debit card details will be submitted to "Streamline"
using their online secure terminal facility to ensure total security of
your credit card details. Nett 30 day Account Customers: We
will dispatch your order with a delivery note and a invoice will follow
by post. A statement at the end of the month will be sent. We will
expect payment in 30 days of date of invoice.
Payment by Bank Transfer: We can accept payments bank transfer payments by BACS, CHAPS etc. Payments made with in the UK: Bank Sort Code: 83-04-25 Account No: 10025846 Payments from outside the UK in Sterling or Euros Bank Sort Code: 83-04-25 Account No: 10113311 BIC code: RBOS GB 2L IBAN code: GB09 RBOS 8304 2510 1133 11
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| Returns | |||||||||||||
| Commercial Customers: If
a customer orders the wrong goods and they have been dispatched. The
customer may not return them to us, unless the customer has our prior
agreement in writing, giving a returns number. No refund will be given
for goods returned without a returns number. If the customer wants to
return wrongly ordered goods, the customer must first contact us by
telephone or by email
. Where the customer has incorrectly ordered the wrong goods and we have
agreed to the return of these goods, the company will charge a 15%
handling charge to cover clerical and other expenses. The customer must
ensure that all goods must be properly packaged in original packaging,
labelled correctly, and returned to the company carriage paid. Any
damage to the returned goods shall be the responsibility of the
customer. A refund for the return will be made within 30 days of receipt
of the goods.
Private Customers: As a private customer and located in the European Union. By law, you have the right to cancel your order within seven working days from receipt of goods, by notifying us in writing and by returning the goods to us in good condition, unopened and in the original packaging. Any damage to the returned goods shall be the responsibility of the customer. We will refund the cost of the goods and the cost of delivery, we have charged you (if any) within 30 days of receipt of the goods. Our refunds policy doesnot affect your statutory rights and complies with the Distant Selling Regulations Act. To return goods, simply telephone or email us with your returns request for a returns number and a returns address. |
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| Notification of Damaged, Lost or Missing Goods and Non Delivery | |||||||||||||
| Goods damaged or missing (short delivered) in transit must be signed for damaged or goods missing/short on carrier's consignment note, then claims must be notified immediately by telephone and confirmed to us in writing. In the case of non-delivery of the whole consignment it must be notified within 3 days of receipt the invoice. Failing to endorse the carrier's consignment correctly i.e. Goods signed for in good condition when the goods are damaged. We shall not be liable in respect of any such claim and the goods shall be deemed to have been delivered in accordance with the contract complete and in a satisfactory condition. In no case shall the Company’s liability in respect of claims for damage to or loss of goods in transit extend beyond an obligation to replace free of charge. The Company will not accept liability for consequential loss, damage or expense howsoever arising. | |||||||||||||
| Warranty | |||||||||||||
| We undertake that the goods
delivered to the customer will be of the described technical
specification and the company’s duty to the customer relating to the
quality of the goods delivered shall be limited wholly and exclusively
to the duty to deliver goods of the aforesaid quality. Save as aforesaid
any warranty or conditions, statutory or otherwise express or implied,
whether oral or written as to quality of the goods or their fitness for
a particular purpose are excluded and negatived. The application and use
of the goods is the absolute responsibility of the customer. Any other
advice and information provided by the company, whether verbally, in
writing or by way of trials or tests, is given without warranty and the
customer shall be deemed to have carried out his own tests to ensure the
suitability of the goods for his intended purposes and applications and
the customer shall be deemed to have placed no reliance on any advice,
information or data provided by us. The customer must give us immediate
written notice containing full particulars of any claim that the goods
are not of the proper quality to enable us to investigate the complaint
before the remainder of the consignment of goods is used or returned to
us. We shall not be liable for any defects in quality in the absence of
such immediate notification and, in any event, our liability hereunder
or in the case of any other breach of contract or misrepresentation
shall be strictly limited to the invoice price of the goods proved by
the customer to be of defective quality or to be such as to cause us to
have been in breach of contract or guilty of misrepresentation and shall
not extend to consequential loss of any kind howsoever arising. Warranty
periods and terms shall be limited to those that are offered by the
individual manufacturer of the goods. If not otherwise stated, all
warranties are "return to base" warranties for repair or
replacement. These conditions do not affect your statutory rights.
Manufacturers of "Henry", "George","Charles" and "James" Numatic Vacuum Cleaners, Floor Scrubbers and Trolleys
Numatic International Limited warrant to the original purchaser that its products are free of defects in both material and workmanship for the period shown below:-
Note: This warranty expressly excludes consumable parts such as carbon brushes, floor brushes, mops etc. that are considered replaceable from time to time during the normal working life of the machine. a. The warranty period commences from the date the goods are purchased. b. All warranty claims must be processed through the Dealer from whom the equipment was purchased. The Dealer will co-operate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Numatic parts. c. If the original Dealer is no longer available to fulfil his obligations please contact Numatic International Limited with full details of the claim and proof of purchase so that this may be processed without delay. d. Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance. e. Numatic International will supply the Dealer with any warranty parts required subject to the claim being validated after return of the faulty items in accordance with Numatic International Limited’s General Conditions of Sale. f. Claims will not be accepted if they are the result of fair wear and tear, misuse or abuse of any kind. g. No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Numatic International Limited. h. Numatic International Limited reserve the right to charge for any unnecessary work carried out as a result of an invalid claim. i. No variation to this warranty may be made or implied by any member of Numatic International Limited or its Dealers unless such variation is in writing and authorised by the Company. |
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| Product Specifications | |||||||||||||
| All product information and measurements are given in good faith and without liability. Any measurements given are approximate. We reserve the right to change our own product specifications at any time without prior notification, to comply with continuous changes in UK and EEC regulations, as they become known to us. Any product that we distribute on behalf of a manufacturer, maybe changed by the manufacturer without our knowledge and we will update our website as the information becomes known to us. We cannot accept any liability for any manufacturers changes in specifications. | |||||||||||||
| Contracts not assignable | |||||||||||||
| This Contract is between us and the Buyer as principals, and is not assignable without our written consent. | |||||||||||||
| Indemnity against infringement of patents and trademarks. | |||||||||||||
| The customer shall indemnify us against all damages, penalties, costs and expenses to which we may be liable as a result of work done or goods supplied in accordance with the customer's specification which involves the infringement of any letters patent, registered design, intellectual property rights, proprietary process or otherwise. | |||||||||||||
| Laws of England and Wales | |||||||||||||
| This contract shall be governed by and constructed in accordance with the laws of England and Wales and the customer agrees to submit to the jurisdiction of the English Courts. | |||||||||||||
| Consequential Loss | |||||||||||||
| We do not accept any liability for consequential loss, however caused. | |||||||||||||
| Copyright | |||||||||||||
The trading names "Mr. Chemiclean", "Chemiclean" , "Chemiclean Products", "Chemiclean Europa" are the copyright of Mr. J. Carr t/a Chemiclean Products and Chemiclean Products Ltd. All rights reserved. All names are registered. Any person or company found "passing themselves as us". We will proscute for damages. |
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